All merchant cancellations must be submitted in writing via e-mail to info@okgomarket.com. Depending on the date in which the cancellation is received, a merchant may be granted a partial refund. While OKGO Market would like to be able to accommodate a 100% refund to any merchant who cancels, a portion of the merchant fee becomes a sunk cost immediately after submission. Moreover, addition time and resources are necessary any time a merchant cancels as OKGO Market will need to make the applicable adjustments in booth numbers, website updates, finding a replacement, etc. While OKGO Market would like to accommodate full refunds for unexpected situations, such as family emergencies, the monies already spent in resources are unable to be recouped.

PARTIAL REFUND POLICY

Cancellations on or before February 7, 2025 will be granted a partial refund. Partial refund amounts are handled on a case by case basis depending on the pricing option the merchant registered for. In most cases, refund amounts are given less monies already spent in labor, marketing resources, event center costs, and payment processing fees.

NO REFUND POLICY

Cancellations on or after February 8, 2025 will result in a non-refund and the Merchant will forfeit the full cost of registration.

Please address any questions on the cancellation policy to info@okgomarket.com.